Job Details

Description

Job Summary:

The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails, and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk team works closely to ensure our callers receive excellent customer service.

Duties/Responsibilities:

40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
Supports inbound calls for multiple health plans for password reset/registration assistance.
May answer non-technical questions regarding functionality.
Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio by mPulse customer tracking software
Complete special projects or other duties as assigned.
Takes on-call duty as assigned.

Skills/Abilities/Experience/ Minimum Qualifications:

High School Diploma or GED
Effective verbal communication skills and problem-solving skills
Proficient in using multiple computer applications simultaneously
1+ years of phone support or call center experience
Must be able to type a minimum of 30+ wpm
Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
Healthcare or medical industry experience preferred
Preference is given if fluent in Spanish

Physical Requirements:

Ability to stand and sit for extended periods.
Ability to lift 10 lbs. weight.

mPulse Mobile

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Help Desk Support Specialist