Remote
Description
Vetspire is a leading provider of AI driven innovative practice management software tailored for veterinary professionals. We empower independent clinics, university veterinary colleges, corporate groups, and all types of hospitals (including GP, urgent care, emergency, and specialty practices) with seamless tools for operations, patient care, and growth. As we expand our footprint in the veterinary SaaS market, we're seeking a detail-oriented Billing & Revenue Specialist to join our team and ensure flawless revenue management.
Role Summary
The Billing & Revenue Specialist will play a pivotal role in our revenue operations, overseeing the end-to-end billing process for our subscription-based SaaS products. This position requires a proactive individual who thrives in a fast-paced environment, collaborating with sales, customer success, and finance teams to drive accurate invoicing, timely collections, and revenue optimization. Success in this role will be measured by reduced days sales outstanding (DSO), high billing accuracy, and proactive support for our multi-channel customer base.
ESSENTIAL JOB FUNCTIONS
- Manage the full revenue cycle, including invoice generation, payment processing, cash application, and reconciliations for SaaS subscriptions, renewals, upsells, and one-time services across independent, university, and corporate channels.
- Prepare and issue accurate, compliant invoices using tools like ERP systems, ensuring alignment with contract terms for various hospital types (e.g., recurring fees for Vet practices, volume-based billing etc).
- Monitor accounts receivable (AR) aging reports, follow up on overdue payments, and execute collections strategies to minimize bad debt while maintaining strong customer relationships.
- Conduct revenue recognition analysis and deferred revenue tracking for multi-year contracts. Collaborate with sales and account managers to resolve billing disputes, process credits/debits, and support deal closures by providing billing forecasts and projections.
- Generate monthly/quarterly revenue reports, KPIs (e.g., ARR growth, churn impact), and ad-hoc analyses to inform executive decision-making.
- Identify process improvements, such as automation opportunities in billing workflows, to enhance efficiency in our growing SaaS portfolio.
- You understand and have experience with web technology and SaaS Software
- You are proactive
- You are persuasive in setting up meetings with decision makers
- You are experienced in forecasting sales targets and ensuring they are met
- You know how to present to and consult with senior level management on business trends with a view to developing new services and sales channels You will have monthly meetings with senior level management and report out on sales targets and metrics
Innovation & Strategy
- Provide thought leadership to product development and operational excellence for Pathway deployments
- Effective communication of Operation’s directions, capabilities, initiatives, and innovations to the other members of the leadership team
- Provide guidance on new processes, approaches, methods, and features
- Assist in the development of business case justifications and cost/benefit analyses for initiatives
- Budget/Financial P&L / Contractual negotiation responsibilities
- Be involved in or coordinate discussions/negotiations with third party suppliers as dictated by deliverable requirements.
- Assist with developing yearly budgets/sales targets within the Operations department
- Aid in the development of productivity measures and costing strategies.
- Be involved in or co-ordinate discussions/negotiations with third party suppliers as dictated by deliverable requirements.
ESSENTIAL SKILLS
- High energy, flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced and time-critical environment
- May be required to work early morning, evening or even weekend shifts
- May be required to work in a mobile capacity
- Diploma / GED
- Experience: 2+ years in billing, revenue operations, or accounts receivable within a SaaS, software, or healthcare environment; experience with subscription billing models preferred.
- Skills: Proficiency in ERP/CRM systems and Microsoft Excel (advanced functions, pivot tables).
- Strong understanding of revenue recognition principles and AR best practices.
- Excellent analytical skills with attention to detail and the ability to handle high-volume transactions.
- Outstanding communication and customer service skills for cross-functional collaboration and dispute resolution.
- Attributes: Highly organized, proactive problem-solver with a customer-centric mindset; ability to adapt to evolving priorities in a startup-like SaaS environment
- Work independently
- High aptitude in problem solving and customer service excellence
- Interpersonal skills to interact with owners and clinic members
- Highly organized and able to multitask under time constraints
- Ability to balance and prioritize work
- A self-motivated team player
