Remote
Work Location:
United States of America
Hours:
40
Pay Details:
$22.50 - $29.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Payments & Deposit Operations Representative II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.
Depth & Scope:
- Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
- Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
- Transactions are characterized by low to moderate risk/financial impact
- Low to moderate decision-making authority within defined parameters
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
- Typically interacts with internal partners and external customers (as needed)
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
- Some wires knowledge
- Experience with Excel and Microsoft Word/ OneNote
- Great attention to detail
Education & Experience:
Customer Accountabilities:
- Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
- Identifies opportunities to improve service delivery
- Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interacts with partners by responding to requests in an effective and timely manner
- Uses effective relationship skills when communicating with partners/colleagues/customers
Shareholder Accountabilities:
- Completes assigned workload to meet SLA requirements for service and productivity
- Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures
- Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
- Supports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively reviews internal processes/activities and provides ideas for process improvement
- Investigates and escalates non-standard or high-risk activities as appropriate
- Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Be knowledgeable of and complies with Bank Code of Conduct
Employee/Team Accountabilities:
- Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
- Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
