About Vogelsang USA
Vogelsang USA, LTD is a leading manufacturer of high-performance rotary lobe pumps, in-line grinders, and mixing solutions engineered for demanding applications in the industrial and commercial wastewater sectors. Our equipment plays a critical role in optimizing production processes, improving efficiency, and ensuring reliable wastewater handling for a wide range of industries.
Position Summary
The Onsite IT Support Technician is the first point of contact for day-to-day IT issues at our North Canton, OH location. This role provides hands-on support for end-user devices, plant-floor technology, and basic network connectivity, ensuring employees can work efficiently and downtime is minimized.
Key Responsibilities
- Provide onsite support for end-user devices (desktops/laptops, peripherals, mobile devices).
- Support Microsoft environment: Windows 11, Outlook, Teams, and standard Office apps.
- Perform Windows 11 imaging / re-imaging, device provisioning, and basic workstation lifecycle tasks.
- Configure and support iPhones and MDM workflows (e.g., Intune).
- Use remote support tools (e.g., TeamViewer) as needed.
- Support Active Directory tasks (password resets, user/group access requests as authorized).
- Troubleshoot basic network issues (TCP/IP, Wi-Fi, VPN connectivity, printer/network access).
- Support local and network printers, including thermal printers used in operations.
- Support handheld scanners and related plant-floor devices.
- Support video conferencing equipment and conference room setup/troubleshooting.
- Manage and maintain IT asset inventory (tracking, tagging, assignments, returns).
- Log, track, and resolve issues through the ticketing system (ServiceNow or equivalent).
- Work effectively in a plant environment, following safety and site requirements.
- Experience providing hands-on end user / desktop support in an onsite environment.
- Working knowledge of:
- Windows 10/11 (strong preference for Windows 11)
- Microsoft 365 apps (Outlook/Teams)
- Printer troubleshooting (local + network)
- Basic networking (TCP/IP, Wi-Fi, VPN)
- Ticketing systems (ServiceNow exposure preferred)
- Strong customer service mindset and professional communication skills.
- Ability to multitask, prioritize, and follow through reliable
- Preferred / Nice-to-Have
- Intune (Endpoint Manager) experience (device enrollment, policy awareness).
- Active Directory experience (basic account/admin tasks within policy).
- Prior IT support experience in a manufacturing/plant environment.
- OEM certifications (Dell/HP/Lenovo/Lexmark/IBM) are a plus.
Certifications / Education
- Technical college diploma or equivalent experience in IT-related field.
- CompTIA A+ (preferred) or willingness to obtain.
What We Offer
- Competitive compensation and benefits.
- A collaborative, team-oriented environment.
- Opportunities for professional growth within a fast-expanding organization.
- The chance to contribute to a company known for engineering excellence and exceptional customer service.
- Onsite role at Ravenna, OH.
- Steel-toed shoes required.
- Must be comfortable working around plant operations and plant level employees.
