Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
· Comprehensive health benefits that start day 1
· Student Loan Repayment Assistance & Reimbursement Programs
· Family-focused benefits
· Wellness incentives
Ongoing mentorship, development, leadership programs...and more
PRN /Registry / As Needed
Switchboard, Call Center experience
Description
JOB DESCRIPTION:
- Answers and directs all incoming calls to appropriate persons or departments. Assists staff and patients with outgoing calls as needed.
- Serves as Patient Information Representative and answers questions by visitors and incoming calls pertaining to patient information.
- Pages or beeps staff members, physicians in accordance with departmental procedures.
- Monitors all alarms and notifies appropriate personnel and/or departments.
- Announces codes, fire drills, fire and disaster alerts and security information in accordance with departmental procedures.
- Responsible for providing security dispatcher function during designated times to include operation of 2-way radio and responding to intercom activation from various entry doors and parking garages.
MINIMUM QUALIFICATIONS:
- High School Graduate or Equivalent required.
- One or more years experience working a high volume switchboard or medical setting customer service.
- Must possess excellent communication skills.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
