Senior Remote Customer Service Representative
Contract
Company Overview
CamTalk Solutions is a rapidly growing customer experience outsourcing company supporting corporate and high-volume direct clients. We leverage modern technology, automation, and AI-driven tools to deliver fast, accurate, and human-centered support.
Our Direct Client team works with higher-complexity accounts and requires experienced, tech-forward customer service professionals who can operate confidently in a fast-paced, digital-first environment.
We invest in continuous development, offering professional growth pathways, internal promotions, leadership opportunities, and structured training resources through the CamTalk Workforce Hub.
Position Overview
We are seeking an experienced Senior Customer Service Representative (5+ years experience required) to support direct client operations. This role involves handling escalations, complex inquiries, and high-priority communication while using advanced technological tools and AI assistance to improve efficiency and service outcomes.
This position is ideal for professionals who are highly computer-literate, comfortable adopting new technologies, and capable of operating independently in a remote environment.
Key Responsibilities
- Handle complex and escalated customer interactions with clarity and professionalismUtilize AI-driven tools, workflow automations, and CX systems for improved efficiencySupport high-volume direct client accounts with accuracy and consistencyDocument interactions in CRM and service platformsMentor junior team members as neededCollaborate with Operations, Recruiting, and Client Success teamsProvide insights to improve client processes and customer service workflows
What We're Looking For
- 5+ years of professional customer service experience (phone required)Proven ability to handle escalations, technical issues, and complex communicationStrong computer skills and comfort using AI tools, CRMs, dashboards, and support systemsExcellent written and verbal communicationHigh accountability, independence, and problem-solving abilityStrong emotional intelligence and professionalismReliable home office setup + high-speed internet
Advancement Opportunities (For Top Performers)
After at least one month of successful client performance, contractors may be invited to:
- Direct Client Access – Work closely with CamTalk's top-tier clients on premium accountsLeadership Pathways – Opportunities to move into Team Lead, QA, or Training rolesPerformance Bonuses – Earn more based on client satisfaction and KPI performanceFlexible Hours – Choose from a variety of shift schedules that suit your lifestylePaid Training & Certifications – Grow your skills with company-supported development programs
Perks & Incentives
- Work with high-impact accountsExposure to AI, automation, and modern tech systemsLeadership and internal promotion opportunitiesProfessional and career development trainingPerformance bonusesCompany card access for approved tasksOpportunities to contribute to company-wide operational improvementsWork directly with the Operations and Client Success teams on strategic initiatives
Compensation
$15–$20/hr depending on client, experience, and performance
Paid Training (at a reduced rate) (Bilingual or technical candidates may earn higher rates)
Additional Details
- 1099 contractor positionBackground check and identity verification requiredMust complete advanced training modules prior to assignmentMust be comfortable with a dynamic, tech-forward environment
