Remote
Overview
Salary Range
$18.00 - $19.00 Hourly
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school graduate/ GED with a minimum of one-year experience in Customer Service.
- Practices active listening skills.
- Ability to problem solve and work under pressure due to high volume and urgent nature of calls while maintaining a professional and courteous demeanor.
- Possesses strong interpersonal, oral, and written communication skills.
- Ability to communicate and work well with people at all levels: excellent team and “people” skills.
- Ability to work independently as well as collaboratively in a team environment.
- Ability to multi-task, set priorities and manage time effectively, including being punctual for beginning of shift.
- Ability to accept and adapt to changes in procedures, policies, workflows, and/or role functions based on the needs of the Center.
- Basic computer skills including, but not limited to:
- Minimizing, maximizing, moving, resizing and closing windows
- Toggling between multiple screens and programs
- Typing text and numbers
- Creating, editing, and saving documents
- Composing and sending e-mails
- Accessing the internet; bookmarking website
- Works towards UHC’s common purpose by practicing and displaying core principles and standards of Excellence, Safety, Compassion, and Teamwork.
- Appearance and presentation according to UHC policy.
- Ability to speak, read, and write in English; speaking Spanish is required.
METRICS/BENCHMARKS: These benchmarks set standards, capture effectiveness, productivity, and give insight into customer satisfaction.
- Answers approximately 65 Calls Daily
- Maintains abandonment rate of less than 4%
- Average talk time of 4 minutes
- Average Answer time of 50 seconds
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit for long periods of time.
- Must have manual dexterity to work computer systems and keyboard.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Hybrid position: PARs will work remotely and come on site as needed and as determined by Patient Access Supervisor, Associate Director of Member Services, or the Center.
- Must have reliable internet connection and adequate privacy to work within HIPPA guidelines.
BENEFITS INCLUDE:
Medical, Dental, Vision, Prescription drug coverage
Flex Spending, Employee Assistance Program (EAP)
Retirement and Savings Plans
Paid time Off (PTO): Vacation, Sick, Personal and Holidays
Professional Development - Tuition Reimbursement, License Reimbursement
Uniform Reimbursement / Other misc. reimbursement
