Job Title: Customer Engagement Expert (CEE)
Reports to: Operations Supervisor
FLSA Status: Non-Exempt
Department: Messaging Services
Location: Remote
About ActivEngage:
Founded in 2007, ActivEngage is transforming the online shopping experience by creating meaningful conversations that build trust and drive action. We are a fast-growing company on a mission to provide the most trusted live chat service to businesses globally. If you’re passionate about technology and eager to make a difference through impactful communication, ActivEngage could be the perfect fit for you!
What you’ll do as a Customer Engagement Expert (CEE):
As a Customer Engagement Expert (CEE), you’ll play a key role in delivering exceptional customer service through dynamic, real-time conversations. Your goal is to build trust and guide consumers toward making informed decisions, all while supporting lead generation for our automotive clients.
This is a chat-based role where you’ll engage directly with customers visiting car dealership websites or related automotive platforms. Through thoughtful and tailored conversations, you’ll gather key information from interested shoppers and help connect them with a dealership that can meet their needs. Our CEEs are the first step in the customer journey, through lead generating, helping turn interest into opportunity.
This is a chat-based position that follows a structured call center–style schedule. CEEs are required to adhere to assigned shifts, remain logged in and available for the duration of their scheduled hours, and consistently meet productivity and performance standards. Reliability and adherence to schedule are essential functions of this role.
We believe in setting our team members up for success from day one. All new CEE’s begin with a paid training program that lasts approximately 3–4 weeks. During this time, you’ll receive hands-on instruction, personalized coaching, and ongoing support designed to help you master our systems, communication style, and customer engagement standards.
This training period also serves as an opportunity for both you and ActivEngage to ensure the role is the right fit. At the end of the training program, you’ll complete a performance evaluation. Upon successful completion, you’ll graduate from training and join one of our live chat teams, where you’ll continue to grow and develop. We're looking for motivated, coachable individuals who are ready to learn and succeed in a fast-paced, team-driven environment!
Key Responsibilities:
- Engage with customers via live chat, providing timely, accurate, and personalized responses to inquiries.
- Utilize active listening and critical thinking to adapt to each customer’s needs.
- Participate in ongoing training and development opportunities to continuously improve your skills.
- Engaged in Slack, Gmail, and other communication platforms frequently throughout the day.
- Responds to any calls, emails, or other communications with management in a timely manner.
- Employees are expected to have their camera on during all virtual meetings to ensure active participation and engagement.
What You’ll Need to Succeed:
To thrive in this role, you should have the following skills and qualifications:
- Typing speed of at least 45 words per minute
- Proficiency in grammar and written communication
- Strong active listening and communication skills
- Comfortable with multitasking, including navigating multiple screens while typing
- Ability to troubleshoot basic computer and technical issues
- Energy, enthusiasm, and professionalism in all interactions
- Detail-oriented with a strong focus on delivering exceptional customer service
- Career-focused and eager to grow with the company
- Previous customer service experience is preferred
- Bilingual Fluency in written English and Spanish is a plus
- Weekend availability after initial training period
Technical requirements:
Desktop PC & Peripherals
- PC or Mac running the latest operating system
- 4GB of RAM minimum. 8GB preferred
- 2nd monitor required
- Webcam & headset with noise canceling microphone. Webcam should have at least 720p resolution with autofocus and auto white-balance for good quality video. A webcam privacy cover is highly recommended when the webcam is not in use.
- Up-to-date active virus and malware protection software and a properly configured, working firewall.
- Google Chrome browser with latest updates
- Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. Proof of 10mbps download x 2mbps upload (at a minimum) speed and reliability will be required.
- At-Home work environment that prevents others from viewing information on your monitors
What We Offer:
- Competitive Pay: Starting at $15/hour with growth opportunities
- Comprehensive Training & Support: To ensure you're set up for success
- Tuition Reimbursement to support your continued education
- Paid Time Off: Accrual of 12 days in the first year, 18 days after 1 year
- Employee Referral Program to help you earn extra income
- Medical, Dental, and Vision Benefits
- Growth Opportunities for local candidates to advance their careers
- An engaging work-from-home environment
- A fun, people-focused culture where employees are valued and supported
Next Steps for Selected Applicants:
- Step 1: Complete an online video introduction through Willo, and typing test.
- Step 2: Join us for a Google Meets interview with members of our hiring team. You’ll be able to demonstrate your home-office setup and technical compliance.
Our next training session begins on Monday, January 12th, 2026. The training will run for 3 weeks from 10:00 AM to 7:00 PM and will be conducted remotely via Google Meets. We’re currently hiring for the shifts, between the hours of 11am and 11pm, these are subject to change based on business needs:
ActivEngage is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ActivEngage promotes affirmative action for minorities, women, disabled persons, and veterans.
This role is open to U.S.-based candidates authorized to work in the United States. Unfortunately, we are not able to hire residents of certain states at this time, including Colorado, Connecticut, California, District of Columbia, Oregon, New York, Illinois, or Massachusetts, Washington and others where our business is not currently registered to operate.
