Schedule: Monday–Friday, 5:00 PM–9:00 PM (20 hours/week)
Location: Remote or Hybrid
Role Summary
Grace Community Care & Homes is seeking a dependable and compassionate Evening Intake Coordinator to manage new client intakes during after-hours. You’ll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.
Responsibilities
- Answer evening calls, emails, and messages from prospective clients and support coordinators
- Conduct Housing Supports and DDD intakes via phone or Zoom
- Enter data into Therap, HMIS, or intake tracking systems
- Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
- Prepare intake documentation for Prior Authorization and Billing teams
- Maintain confidentiality and ensure HIPAA compliance
Qualifications
- Experience in healthcare, social services, or community-based programs preferred
- Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
- Strong communication and documentation skills
- Self-motivated, dependable, and able to work independently
- Tech-friendly (Therap, Acuity, Google Workspace)
- Prior experience in Medicaid, DDD, or human services intake strongly preferred
- Detail-oriented with excellent written and verbal communication
- Comfortable with data entry and client tracking systems (Therap, HMIS, Excel)
- Able to maintain confidentiality and follow HIPAA guidelines
- High school diploma or associate’s degree minimum
Job Type: Part-time
