Remote
Description
BlueSnap is a rapid growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class all-in-one payments orchestration platform that provides our clients with extensive capabilities, technologies, and services, all with only one integration.
The Customer Activations Specialist will bring together client support, problem-solving, financial operations support, and technical guidance, all aligned with our company’s focus on delivering an outstanding client experience. This role is central to cultivating strong, early-stage relationships with new customers, guiding them beyond implementation, supporting them through underwriting and setup, and ensuring they reach their first successful transactions quickly and confidently.
The Conversion Specialists act as trusted partners, helping clients understand our platform, navigate key processes, and build momentum toward full adoption and long-term success. They proactively manage customer engagement by keeping clients informed, anticipating needs, removing blockers, and offering recommendations based on best practices. Their work ensures customers feel supported, prepared, and empowered as they begin their journey with BlueSnap.
Responsibilities:
- Respond to all client calls and email requests promptly and with a high level of care
- Create, maintain, and optimize customer profiles and relationships within internal systems
- Assist clients with setup adjustments, including resets and updates due to file changes or ownership transitions
- Support customers in selecting and converting between BlueSnap programs as needed
- Reactivate accounts and locations when applicable, including clear and proactive communication with clients
- Maintain strong knowledge of BlueSnap policies, products, services, and internal procedures
- Educate clients on using the BlueSnap platform, tools, and processes to help them become self-sufficient and confident
- Identify opportunities for system and process enhancements to improve both internal efficiency and the client experience
- Deliver a consistently positive client experience through high-quality written and verbal communication
- Recognize, research, and resolve complex issues, ensuring clients feel supported and guided
- Document and escalate client information appropriately, ensuring accurate tracking and timely resolution
Qualifications:
- 1–3 years of client service, customer success, or implementation experience
- Excellent interpersonal skills and a genuinely positive, customer-focused mindset
- Strong verbal and written communication abilities
- Skilled in problem analysis and creative problem-solving
- Ability to understand solutions and apply strategic thinking to client needs
- Detail-oriented with exceptional organizational and prioritization skills
- Ability to work efficiently under pressure and meet deadlines
- Highly motivated, independent, and proactive
- Proficient Windows user with a basic understanding of database operations
- Proficiency with software applications such as Word, Excel, PowerPoint, and Outlook
- Experience with helpdesk or ticketing systems is a plus
BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.
