Sr. Credit Services Specialist
This position provides support for UMB’s Consumer Credit Cards specific to the Card Loss Mitigation functions.
How you will spend your time:
- Complete complex transactional processing while meeting regulatory and compliance guidelines within completion timeline expectations
- Assist with developing strategy for policies and procedures and support maintaining Collection and Recovery policies and procedures
- Analyze, research, and resolve escalated issues; Proactively identify functional improvements and evaluate liquidation trends to assess vendor performance
- Perform quality checks to ensure account updates and reports are processed properly
- Communicate on a consistent basis with 1st and 3rd Party Collections agency answering questions or providing clarification on account questions
- Support process enhancement implementation updates
- Stay current with UMB’s collections policies and procedures
- Must be able to deliver to stringent timelines confidently
We are excited to talk with you if:
- You have 2+ years of financial services experience
- Knowledge of TSYS or other card processing platforms
- Accuracy and strong decision-making skills
- Aptitude for problem solving and attention to detail
- Ability to manage time and meet deadlines
- Ability to work proactively & collaboratively in a team environment
- Strong written communication skills
- Ability to partner with multiple areas to achieve common goal
Bonus points if you have:
- 2+ years of experience with Collections/Recovery in a credit card environment
Compensation Range:
$38,910.00 - $75,080.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.
