SWIVEL is seeking a talented individual to drive operational excellence and build appropriate workstreams to deliver programmatic excellence for our customers and business partners.
Why you'll love this role:
You have a passion for excellence and quality of execution. You have solid experience in business program management with a focus on operations. You love the challenge of conquering audacious goals and leading others. You see opportunities when others see failures. You are a great communicator, who enjoys sharing findings, successes, and opportunities for improvement. You are a strategic thinker (big picture) with ability to connect the dots and create a shared vision. You are a meticulous program manager, knowing end-to-end process flows for how your programs work and understanding how the business needs to be executed operationally.
Essential duties include the following:
- Be an expert Program Manager II in a matrixed organization, supporting the money movement and payment processing business unit within SWIVEL.
- Ability to operate with no day-to-day direction or oversight and can successfully operate under a high level of ambiguity and pace of change.
- Mentor more junior Program Managers in an ambiguous environment, providing mentorship on their initiatives.
- Effectively explain strategy and higher-level concepts to the program management team, cross-functional organizations, and senior-level executives.
- Represent the program management team in cross-functional conversations.
- Ensures the program management team’s strategy is consistent by global vertical, horizontal, and market level.
- Overcome roadblocks and escalate issues effectively as they arise by independently thinking through potential execution challenges from end-to-end (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder review, etc.) identifying and mitigating risks before they become roadblocks.
- Demonstrate thought leadership for the program management functional area helping to set standards for various pieces of team artifacts such as project documentation, executive level communication, status reports, business reviews, team KPIs, and process flow documentation.
- Develop and own communication plans for program status updates, issues, and risk management, and effectively and proactively communicate to influencing stakeholders.
- Create project documentation, including executive level communications, dashboards, project plans and status reports. Keep stakeholders informed about project progress, milestones, and potential risks.
- Provide feedback and recommendations for improvement on the program management team’s documentation, dashboards, KPIs, and status reports.
- Define and track metrics such as key quality and performance indicators and drive cross functional execution of deliverables. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects. Proactively and independently analyze information to identify specific trends and opportunities for improvement, recommending appropriate and relevant tactical improvements and anticipating future business needs.
- Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation.
- Partner with functional leaders to understand their roadmap/initiatives and impact to roadmap due to projects and resource availability. Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources.
- Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources.
- Create and maintain process flows and procedures to ensure operational readiness and efficiencies. Create project charters that define objectives, in-scope and out-of-scope items, and estimations of effort by resource type.
Serious candidates will possess the minimum qualifications:
- Bachelor’s degree from an accredited four-year college or university and minimum of five (5) years of experience in a similar role (SaaS environment) required.
- Minimum of five (5) years of relevant business experience within SaaS, Operations, Program Management or Project Management.
- Minimum three (3) years experience working in money movement, payment processing, financial services industry, card/automated clearing house (ACH) payments.
- Experience working in financial services industry, card/automated clearing house (ACH) payments preferred.
- Strong verbal and written communication, negotiation, data analysis, leadership, and presentation skills.
- Experience leading highly complex initiatives across large functional groups with ability to influence partners and leaders.
- Experience mentoring junior Program Managers preferred.
- Strong problem solving and critical thinking skills.
- Excellent time management skills and willingness to take responsibilities for meeting goals, objectives, and project deadlines.
- High level of expertise with Microsoft office products; including Microsoft Project.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
