About:
- Be the first line of support for AssemblyAI's customers, ensuring smooth API integration.
- Serve as the product expert, answering technical questions over live chat, Slack, and email.
- Wear multiple hats in customer interactions, acting as technical support, solutions advisor, or account manager.
- Act as liaison between customers and engineering team for bug reports, feature requests, and technical issues.
- Manage and contribute to technical resources, including documentation, SDKs, and third-party integrations.
Experience:
- 1 year+ experience in a similar support role.
- Prior customer or client-facing experience, ideally in a high-growth startup environment.
- Experience working in a technical role, such as technical support or software developer.
- Ability to understand and translate technical language between clients and engineering teams.
- Experience working with REST APIs.
- Ability to demonstrate and explain API knowledge.
- Capability to creatively apply API functionality to solve use cases.
Salary and Perks:
Pay range: $114K - $163K
About AssemblyAI:
Industry-leading Speech AI models to automatically recognize and understand speech.
