About:
- Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy.
- Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions.
- Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on platforms like G2, TrustRadius, and Capterra.
- Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically.
- Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results.
- Empowering our customers to become true champions of our brand, providing them with tools, support, and recognition.
- Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices.
Experience:
- 5-7 years of experience with a proven track record of connecting with individuals and fostering meaningful relationships.
- Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes.
- Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences.
- Direct involvement with customer advisory boards and NPS programs is a plus.
- Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements.
- Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes.
Salary and Perks:
Pay range: $130K - $165K
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- Parental leave program with options for a paid night nurse and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the office, along with fun events to celebrate
- Diversity and inclusion programs including employee resource groups like Outreach Women's Network and Pride/LGBTQIA+.
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
