Junior Quality Analyst

TE Connectivity • USA • 7m ago

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

About the role

As a Customer Quality Coordinator, you’ll be the key contact for customer quality concerns, ensuring their questions and complaints are captured accurately. You’ll work closely with manufacturing and sales teams to resolve issues and improve product quality. This role is perfect for someone who enjoys problem-solving and making a real impact on customer satisfaction.

Your main tasks

Manage customer requests, concerns and complaints
Collection of performance data for producing metrics
Using SAP to enter complaints and notifications in the quality system
Direct contact with the customer to obtain information and help progress the complaint process effectively and quickly
Organising samples and tracking customer sent product
Work on planned and ad-hoc projects as required
Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

Your ideal background

Min.1 year in a customer service or quality/ engineering environmen
Excellent communication skills at all levels
Ability to demonstrate strong customer focus and continues improvement attitude
Fluent in English, basic knowledge of German will be an advantage
Assertive discussion skills
Able to gain and maintain customer intimacy

#LI-REMOTE

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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