Remote Option
Join Community 1st Credit Union as a Member Solutions Representative - Spanish Speaking at our Ottumwa Headquarters location! This role offers an exciting opportunity to directly impact the lives of our members by delivering personalized solutions that meet their unique needs. You will contribute to a culture of innovation, solving problems with creativity and passion, while ensuring every member feels valued and understood. Fluency in both English and Spanish is required.
Benefits package includes: Medical, Vision, Dental, Flexible Spending Account, Education Reimbursement, Life Insurance, PTO, Paid Volunteer Time, Sick Time, and an amazing 401K plan (10% company contribution). C1st is proud to consistently be rated as a Top Workplace in Iowa.
What's your day like?
As a Member Solutions Representative - Spanish Speaking at Community 1st Credit Union, you will engage daily with our members, providing outstanding service and support in both English and Spanish. Your primary responsibilities will include answering member inquiries, resolving concerns, and delivering tailored financial solutions. You will navigate various software systems to access member accounts, process transactions, and document interactions accurately. On a typical day, you will collaborate with team members to address member needs in a prompt and professional manner, while also identifying opportunities to enhance the member experience.
You will actively participate in training sessions to enhance your product knowledge and stay updated on service innovations. As you build relationships with our members, you will exemplify our core values of integrity and member-centricity, ensuring that each interaction reflects the high standards of excellence we uphold.
The schedule for this position is Monday-Friday, 8am-5pm. This person will also work one Saturday every 2 months, with the day concluding at noon.
Does this sound like you?
To succeed as a Member Solutions Representative - Spanish Speaking at Community 1st Credit Union, you will need a strong set of interpersonal and communication skills. Proficiency in both Spanish and English is essential, allowing you to effectively engage and connect with a diverse member base. Active listening skills will enable you to understand member needs thoroughly and respond with appropriate solutions.
You should possess problem-solving abilities, allowing you to navigate challenges creatively and efficiently. Being detail-oriented will help you maintain accurate records and provide precise information, supporting the integrity of our services.
Your next step
At C1st, employees are not only encouraged to get involved in their communities - but they are also actively supported, as C1st offers paid volunteer time for all employees. If you're looking to join a team that makes a difference both at work and in the community, C1st is the place for you.
Join us in making a difference in our members' financial journeys. Apply now for this exciting opportunity.
