MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
We’re looking for our next industrious and innovative Integrations Specialist to join our Integration Services team. Reporting to the Team Lead, Customer Integration Services, you’ll be a critical part of accelerating implementations, protecting our partnerships, and ensuring that HL7/FHIR interfaces are delivered on time, all while supporting growth opportunities in healthcare integrations.
A day in the life as a Integrations Specialist:
- Own project cycles and deliverables – Oversee projects spanning the entire cycle from discovery to post-go-live monitoring, using PlanHat to coordinate, monitor, and execute.
- Be an expert troubleshooter – Support existing integrations and triage support tickets to fulfill initial response and target closure times.
- Improve internal processes – Share your knowledge and expertise with the team by maintaining our existing playbooks and user documentation and augmenting them with new process improvements.
- Collaborate cross-functionally – Communicate with stakeholders, gather project and document requirements, and keep external stakeholders in the loop with continuous project updates as necessary.
- Enable the internal operations team – Keep everything above board by continuously maintaining our internal tools (Mirth/VPN/SFTP) and keeping operations steady.
If the below describe your knowledge, experience and character, this role could be for you:
- I have knowledge of JavaScript, SQL, or similar scripting languages, particularly for automations and custom transformations.
- I am familiar with integration patterns, middleware concepts, and connectivity protocols such as VPN, SFTP, and API authentication.
- I gained my knowledge through 3+ years of direct experience in data mapping and validation, interface configuration, and end-to-end integration delivery.
- I have experience in the healthcare industry or with healthcare software integrations.
- I have experience with PlanHat, or other project management software, as well as HL7/FHIR, or Mirth Connect
- I’m familiar with EMR/EHR workflows and have a basic understanding of network troubleshooting.
- I’m exceptional at analysing and troubleshooting complex integration issues and thinking critically under pressure.
- I get most excited about continuously learning and honing my skills as the landscape shifts and new systems and integration patterns emerge.
- I’m extra passionate about teamwork, collaborating with others, and translating technical concepts for a non-technical audience.
- I have a proven ability to be adaptive and flexible, especially when it comes to shifting priorities and evolving healthcare requirements.
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
More to love about working at MealSuite:
- We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
- We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. -
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.
This role will require you to work in one of our offices located at Cambridge, Ontario OR Dallas, Texas 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!
Have we got your attention? Great! Here’s what’s next:
Apply today with your resume and answers to our application questions.
We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.
