Remote
Job Details
Description
This Is How We Fly
At JSX, we're not just a lifestyle carrier—we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role
As a Reservations Representative at JSX, you'll play a vital role in delivering world-class service to our Customers. Whether you're assisting with flight reservations, responding to inquiries, or resolving concerns, your professionalism and product knowledge ensure every Customer feels supported and appreciated. In this role, you'll be empowered to create lasting impressions and provide first-contact resolutions that reinforce our brand's reputation for warmth, consitency, and care.
This is a fully remote position for candidates in the Dallas/Ft. Worth area.
A Day in the Life
As a Reservations Representative, no two calls are the same—but every one is an opportunity to create a remarkable experience. In this role you'll:
- Respond promptly to Customer questions via phone with accuracy and empathy.
- Handle service-related concerns with grace and professionalism, aiming for first-contact resolution.
- Guide Customers through the booking process, changes, and travel policies with clarity and confidence.
- Collaborate with internal teams when escalations or operational issues arise.
- Stay current on JSX products, promotions, and procedures to ensure consistent service delivery.
- Support a culture of hospitality, efficiency, and brand pride—one conversation at a time.
Why You'll Love this Role:
- You're the First Impression: You'll be the friendly voice and calm expert that Customers rely on.
- Your Work Makes a Difference: Every interaction shapes the JSX journey.
- Fast-Paced, People-Focused: Keep things interesting while helping travelers get where they need to go.
- Build a Career in Travel: Strengthen your skills in Customer care, tech, and aviation.
What Makes a Successful Reservations Representative?
We're looking for someone who is:
- Adaptable: You roll with change and think quickly on your feet.
- Collaborative: You work well across teams and value open communication.
- Accountable: You own you work and consistently deliver.
- Detail-Oriented: Accuracy matters—and you make sure every 'i' is dotted.
- Proactive: You spot problems before they arise and love solving them.
- Entrepreneurial: You bring energy, curiosity, and creativity to every interaction.
Requirements:
- 1+ year in a customer support or contact center environment
- Experience with Microsoft Office Suite
- Strong working knowledge of interest-based systems and software tools
- Proficient in keyboarding and multitasking in real time
- Fluent in English—spoken and written
- Ability to work a flexible schedule (including early mornings, nights, overnights, weekends, and holidays)
- Must live within two hours of a JSX base
Pay and Perks
Compensation is $18.00/hour. This was established after performing market research and is aligned with our approach to compensation.
- Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following their start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
- Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
- 401(k) Match: 50% of your first 8%.
- Generous PTO: Take time to recharge with our flexible PTO plan.
Additional Information
Duties and responsibilities any change based on business needs, emergencies, or growth opportunities.
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination process remain free of illegal discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
