Remote Medical Customer Service Representative (Florida)
IMPORTANT (Fraud Alert):
RemX will never ask for any form of payment at any point in the hiring process. If you are asked to pay, report it immediately—this is illegitimate and unlawful. RemX will not accept falsified resumes or documents; submissions found to be falsified may be investigated and subject to further action.
Company: Fortune 500 Pharmaceutical Client (via RemX)
Position: Remote Medical Customer Service Representative
Location: Florida residents only
Pay: $16/hour — Weekly pay + Benefits
Training: Paid
Equipment: Provided
Schedule: 8:00 a.m.–10:00 p.m. Eastern (must be able to work any 8-hour shift within this window)
What You’ll Do
-
Manage high-volume inbound calls; place outbound calls as needed based on department needs.
-
Provide accurate information to patients and/or healthcare providers.
-
Assist callers with program details and application status updates.
-
Follow a defined call script while delivering an effortless, high-quality customer experience.
-
Document interactions thoroughly and provide appropriate follow-up and next steps.
-
Multitask across multiple internal systems.
-
Adhere to company policies, procedures, and KPI expectations.
Requirements
Must have: 1+ year of recent call center experience (no exceptions).
-
Healthcare experience is a plus but not required.
-
Proven ability to multitask and use dual monitors.
-
Consistent performance against required KPIs.
-
Quiet, private workstation and high-speed internet with modem access (required).
-
Excellent verbal and written communication; strong active listening and problem-solving.
-
Basic computer proficiency (typing, data entry, system navigation).
-
Strong attention to detail and accuracy.
-
High school diploma or equivalent.
How to Apply (Immediate Consideration)
Email your up-to-date resume to Yolanda.Deleon@REMX.com with the subject line: “Remote CSR.”
Equal Opportunity: RemX is an Equal Opportunity Employer and is committed to a diverse, inclusive workplace.
