AR COLLECTIONS SPECIALIST (Remote)
Type:Contract To Hire
Pay: $23–$24/hr DOE
Hours: Mon–Fri, 8:00 AM–5:00 PM
Role Summary
Manage accounts receivable and collections activity, ensure accurate cash application and reconciliations, resolve billing disputes, and drive timely payment recovery.
Primary Duties and Responsibilities
- Own daily collections activities for an assigned retail account portfolio, prioritizing past-due balances and following escalation procedures.
- Conduct outbound collection calls and email outreach, document all contacts, payment commitments, and follow-ups in the AR system.
- Reconcile customer account activity, identify unapplied cash, short pays, credits, and chargebacks, and correct ledger balances.
- Apply cash and prepare check remittances, ensuring accurate posting and timely clearing of payments.
- Research and resolve invoice disputes and billing discrepancies by coordinating with billing, operations, and customer service to obtain supporting documentation.
- Create and manage payment arrangements and negotiate terms to maximize recovery while adhering to company policy.
- Monitor demurrage, detention, and other chargeback issues affecting receivables and coordinate resolution with carriers and customers.
- Maintain aging reports and produce regular AR metrics (days sales outstanding, aging buckets, pledged payments) for leadership.
- Support month-end close by performing account reconciliations, clearing outstanding items, and supplying audit-ready documentation.
- Deliver invoices, statements, and remittance confirmations to customers on request and assist customers with portal access for self-service payments.
- Identify recurring billing or process issues and recommend improvements to reduce future delinquencies.
Systems and Compliance
- Maintain accurate, audit-ready records of all collection actions and account changes.
- Use company AR systems, Excel, and online customer portals to manage workflows and reporting.
HOW YOU ARE QUALIFIED:
- 3-5 years of B2B Collections experience is strongly preferred
- MS Office Suite
- Experience with D&B, GetPaid, JD Edwards, MS Dynamics and Vertex is a plus
