We’re looking for an experienced Senior Implementation Consultant to join our US team. In this role, you’ll act as a trusted advisor and product expert, guiding customers through seamless onboarding, platform adoption, and long-term success.
This is a full-time hybrid position based in our New York office, where we’d love to see you 1–2 times per week.
Some of the things you’ll work on:
- Act as a trusted advisor to customers, providing strategic support to help them achieve both short and long-term goals on the Adverity platform.
- Lead customer onboarding end-to-end, translating complex business needs into tailored technical solutions and best-practice recommendations.
- Manage a portfolio of enterprise customers — owning timelines, deliverables, communication, and project success from kickoff to steady state.
- Take ownership of customer escalations, coordinating internally to resolve issues efficiently and maintain strong, trusted relationships.
- Deliver engaging training sessions to empower users, drive adoption, and ensure sustained value creation.
- Monitor platform usage and key success metrics to identify opportunities for optimization and growth.
- Partner with Account Management to support expansion opportunities, run solution demos, and guide technical trial implementations.
- Channel customer feedback into actionable insights that help shape Adverity’s product roadmap and enhance the overall customer experience.
We're excited if you have:
- 5+ years of relevant experience in SaaS Implementation, Professional Services, or Customer Success or similar roles.
- Experience working in or with a media agency is essential. You understand how agencies operate, manage campaigns, and use data.
- A strong understanding of the media and advertising industry, with a passion for data-driven marketing.
- Familiarity with APIs, SQL, or similar technical tools, enough to understand data flows and integrations.
- Experience handling customer escalations with professionalism, composure, and solution-oriented communication.
- Proven ability to manage multiple projects independently, with strong organizational, time management, and problem-solving skills, including presenting to and engaging senior stakeholders.
- Bachelor’s degree in any relevant field.
Why you’ll love it here:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- 401k matching scheme
- 20 days PTO (excl. US public holiday and additional sick days)
- Ergonomic workspace and cutting edge technology
- Regular team events (also remote)
- Modern and stylish office in the heart of New York
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
Are you ready to apply?
If this vacancy is filled in New York, the salary range is $120,000.00 - $130,000.00 per year. In any case, we offer competitive salaries depending on your qualifications and experience.
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
