Billing & Family Accounts Coordinator
Treetop ABA & Discovery ABA Family of Companies
Location: Remote
Employment Type: Full Time Salary: $50,000-60,000
About Us
At Treetop ABA and Discovery ABA, we’re more than just a company — we’re a family dedicated to helping children grow, learn, and thrive through compassionate, evidence-based care. As we continue to expand, we’re looking for a professional who brings both structure and empathy to our financial processes while supporting families every step of the way.
About the Role
The Billing & Family Accounts Coordinator serves as a key bridge between families and our billing team. You’ll guide families through payment options, help establish manageable payment plans, and ensure accounts stay accurate and up to date — all while maintaining a calm, understanding, and solutions-focused approach.
This position is ideal for someone who enjoys balancing numbers with people — blending attention to detail with compassionate communication.
Shifts will vary based on organizational needs to accommodate multiple time zones, offering flexibility for scheduling.
Key Responsibilities
- Communicate with families regarding billing questions, balances, and payment options.
- Set up and manage family payment plans with professionalism and empathy.
- Partner with the billing team to ensure timely collections and accurate records.
- Maintain proactive communication to keep families engaged in the financial process.
- Handle sensitive financial conversations with care and clarity.
- Collaborate with cross-functional teams to ensure smooth financial and operational coordination.
What You Bring
- Experience in billing, client accounts, or customer service (ABA field experience preferred).
- Strong communication and relationship-building skills.
- Exceptional organization and attention to detail.
- Proficiency with billing or CRM systems.
- Calm and compassionate demeanor when working with families.
Benefits
- Save for Tomorrow: 401(k)
- Recharge and Relax: PTO + Holidays
- Health & Peace of Mind: Medical, Dental, Vision & Life
Ready to join a team that values compassion, clarity, and connection?
Apply today and help make the financial side of care as supportive as the clinical side.
