Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position starts at $52,100. Final compensation is based on experience
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
As a Coordinator I on the Standard Operating Model (SOM) Performance Team, you will support Ensemble’s mission to redefine the possible in healthcare by driving excellence across the Standard Operating Model (SOM). Reporting to the Manager of SOM Performance, this role is responsible for validating workflows, identifying gaps in execution, and supporting root cause analysis (RCA) across client implementations and ongoing operations.
You will serve as a key contributor in evaluating compliance with Ensemble’s proprietary best practices, supporting performance tracking, and ensuring that SOM workflows are implemented with precision and consistency. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments to drive measurable improvements.
Job Responsibilities:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
- Operational Insight: Understands revenue cycle workflows and can identify gaps or inefficiencies in execution.
- Workflow Validation: Review and validate Standard Operating Model (SOM) workflows across front, middle, and back-end revenue cycle areas.
- Performance Monitoring: Track outstanding tasks and workflow milestones using structured tools like Cloud Coach. Ensure documentation is complete, up to date, and aligned with governance standards.
- Root Cause Analysis (RCA): Investigate performance gaps in key performance indicators (KPIs), identify underlying issues, and contribute to improvement plans that support strategic initiatives.
- Collaboration & Risk Mitigation: Partner with cross-functional teams to identify operational risks and support mitigation strategies.
- Documentation & Reporting: Maintain and update job aids and standard operating procedures (SOPs) to reflect current practices. Assist in preparing performance dashboards and reports for leadership review.
- Communication & Engagement: Participate actively in team meetings, one-on-one check-ins, and client accountability calls. Maintain a professional presence, including being camera-ready when appropriate.
- Time Management & Accountability: Accurately log project and non-project time weekly in Cloud Coach. Meet all assigned deadlines and proactively communicate with leadership if adjustments are needed.
- Continuous Learning: Take ownership of your professional development by leveraging internal and external resources to expand your knowledge and skills.
- Professionalism & Adaptability: Communicate effectively in both written and verbal formats. Demonstrate flexibility, a positive attitude, and adaptability in a dynamic and evolving team environment.
- Other Duties: Perform additional responsibilities as assigned to support team and organizational goals.
Experience We Love:
- 1-3 years of experience in a similar role
- Experience with MS Office products
Required Certifications:
- HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire OR HFMA Certified Specialist Business Intelligence (CSBI)
#LI-LS1
#LI-REMOTE
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
