An Engagement Lead at Honestly is a trusted leader. They grow client relationships by focusing on two areas: Account Management and Project Management.
They’re focused on what’s doing best for both the client and for Honestly, which is usually the same thing. They use the tools at their disposal to stay on top of their client’s budget, timelines and deliverables. They’re experts at communicating, setting expectations and building relationships - internally and externally.
A successful Engagement Lead at Honestly is an independent problem solver with a perspective. They don’t run into roadblocks, they’re proactive and resourceful enough to solve any problem.
Role Overview:
Client Partner: Build trusted relationships with clients through intentional and proactive leadership. Understand their goals, advocate for the best approach and align expectations through clear communication.
Project Manager: Own project execution – developing timelines, tracking deliverables, and ensuring work is completed on time and on budget.
Internal Translator & Organizer: Bridge client needs and internal execution by translating feedback into actionable plans, organizing details, and keeping the team on track.
Problem Solver & Risk Manager: Proactively identify and mitigate risks, manage scope and resources, and escalate issues to leadership.
Responsibilities:
Success Metrics:
Clear, timely communication and follow-through across all engagements
On-time, on-budget delivery of projects, with a high level of organization
Strong, trusted client relationships
Adherence to and optimization of established processes
Proactive risk identification, documentation, and solutioning
Weekly project process and budget reports
Managing projects to a minimum 45% profit margin
The team at Honestly is made of people who are:
Benefits:
- Medical, dental, and vision
- 401k and company match
- Competitive salary
- Fully remote
- Flexible PTO
