Job Description
Why Apply?
- 15 days paid vacation, plus 10 paid holidays per year
- Competitive pay and benefits, including paid sick leave
- Work from home
- Career advancement opportunities
- Tuition Reimbursement Program
- Excellent culture and team
- Company provided laptop and monitors
Pay Details:
- Pay: Competitive Hourly Pay Based on Experience
EXL is looking for motivated and self-directed individuals to conduct quality reviews, provide coaching and guidance to survey field staff, and provide feedback/findings to the Quality Director to improve the total quality for customers in a manner that is consistent with company policies, procedures, and standards. All interested candidates are encouraged to submit their qualifications.
Come join the EXL Survey and Risk Control team!
The Location
- This is a remote position based out of your home office, requiring no travel.
Responsibilities
Responsibilities
The Loss Control Quality Reviewer (Multi Line Coverage Specialist) is a critical position responsible for delivering quality technical reports to our insurance carrier client base. In addition to quality review, you will oversee the completion of Loss Analysis, Opinion of Risk Evaluations, Recommendations for Improvement, Loss Estimates (PML/NLE) and technical accuracy determination.
The Multi-Line Coverage reports can be any combination of Property, General Liability, Auto, Workers Compensation and Products Liability. You will work from home with computer and home office equipment provided.
- Conduct quality reviews of field survey reports to assure technical and professional company quality standards are met prior to the work being released for transmittal to the customer.
- Ability to conduct quality reviews on all lines of business, with a strength in Property and the ability to evaluate automatic sprinkler protection adequacy.
- Provide detailed reviews of Farm Loss Control Reports, including building valuations.
- Provide prompt, clear, succinct guidance to field staff for correction of any work not attaining acceptance of company quality standards.
- Provide technical coaching and assistance to survey field staff.
- Accountable for the quality of all survey work released by the branch to its customers.
- Advise the Quality Director of findings, training needs, product improvements or other actions that will improve the product of the surveys completed for our customers.
- Prepare accurate professional documentation of survey review, and communicate clearly and professionally with field staff, team members and clients.
- When requested, actively and professionally participate in providing technical and other guidance to field staff, assist with preparation and delivery of various training, and effectively coach staff.
May be requested to assist with the more complicated and challenging field surveys should additional time be available after completion of the primary task of survey review and feedback.
Qualifications
Knowledge, Skills, and Abilities Needed
- Strong analytical skills and an attention to detail.
- Working knowledge of NFPA 13 to determine automatic sprinkler system requirements.
- Ability to manage time and perform responsibilities with little/no supervision.
- Good interpersonal skills, ability to communicate effectively with co-workers and clients.
- Ability to utilize resources available to complete assigned projects successfully.
- Knowledge in use of computers.
- Familiarity with overall organization.
- Must exhibit initiative and be willing and able to pick up new tasks quickly.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its simple phases.
- Ability to deal with a variety of abstract and concrete variables.
- Must have extensive knowledge and skills using personal computers and MS-based office software packages including Word, Excel, PowerPoint, Outlook and Access.
- Excellent written and oral communication skills. Ability to work/communicate with all levels of internal and external contacts.
- Excellent organizational and problem-solving skills
