Contact Center Director

Maximus • United States • 2d ago

We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.

As part of this project, you will support a federally funded initiative that provides essential medical readiness services—such as exams, screenings, dental care and preventive care—to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.

The Contact Center Director position will lead and optimize operations. This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network. The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement. As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement. You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.

Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m. - 10:00 p.m. EST & Sat-Sun 8:00 a.m. - 9:00 p.m. EST.

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