Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. We enable our chiropractic doctors and providers to focus on patient care while we focus on managing the business aspects of their practice. The organization continues to grow rapidly through its acquisition strategies and growth initiatives.
The Brydon Group (www.brydon.com), invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. The Brydon Group invests in healthcare services, Business to Business (B2B), Business to Government (B2G) and software services.
About the Role:
Reporting to the Chief Executive Officer, the Vice President of Operations for CHP will be a key part of the management team for this fast-paced, innovative growth company. This operations executive with a high financial acumen will lead chiropractic practices and centers that may also be multidisciplinary and integrated across their respective region and connecting areas. The leader will work with other MSO executives to lead their region’s initial strategic plan but will also be tasked to identify additional areas of opportunity and growth and will ensure each practice under his/her leadership is operating in a highly efficient and effective way that benefits our employees, physicians, providers, and the patients we see.
The Vice President of Operations will:
- Hold P&L accountability for his/her assigned region leading a management team of Practice Administrators and staff; manages revenue growth, operations, labor management, contract management and clinical outcomes
- Implement The Remarkable Practice (TRP) operational processes to support the introduction of new services, equipment and cash-pay care plans
- Manage development of de novos from concept to opening and the reconfiguration of existing centers
- Develop and implement strategic operating plans and goals for assigned region
- Identify opportunities to drive profitability by reviewing, analyzing and addressing gaps in service excellence, policies, and/or procedures proactively; designs solutions, implements, and monitors progress
- Maintain current knowledge regarding community and regional healthcare market and industry issues which may impact business; remains abreast of competitors in his/her assigned region
- Provide guidance on third party payer contracting opportunities to include fee for service and value based contracts
- Develop and implement regional growth strategies which may include adding additional ancillary services to practices, recruiting additional providers, opening new offices, and/or acquiring new practices
- Demonstrate knowledge of CHP’s mission, vision, and values; provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce while adhering to applicable standards, policies and procedures, operating instructions, regulatory compliance requirements, confidentiality standards and the code of ethical behavior
- Build robust relationships with physicians across the region, develop communication strategies to ensure alignment on initiatives and change
- Carry out corporate initiatives through thoughtful change management processes and with perseverance when obstacles arise
- Achieve cooperation and teamwork through effective communications and positive relations with physicians, leadership, and staff; successful influencer who can interact effectively with diverse groups of stakeholders
- Work to continuously assess all staffing needs in support of practice operations and driving for continued upskilling of talent through hiring
- Understand the value of technology and is able to address issues of cost, benefits and risk
The Vice President of Operations will be a critical and analytical thinker who understands how to find solutions to support a high growth company. In addition to vision, this Vice President will be able to personally execute against the plans, and push their team to do the same. This leader will be hands-on with deep business and healthcare operations and financial acumen, analytical skills, strategic insight, sound judgment and in-depth experience in growth companies. Additionally, they will have proven to be a critical member of the management team and make contributions viewed to be of value to the company. Specifically, you must have:
Qualifications:
- 8+ years’ healthcare experience with 5+ years’ multi-site Practice Leadership experience, both required
- Master’s Degree in Business Administration or Healthcare Management or related discipline, strongly preferred
- M&A Integration experience in healthcare is preferred
- Leadership experience in a large, for-profit multi-site organization, required.
- Experience working in a growth-oriented, fast paced environment
- Demonstrated excellent management skills, program implementation, and quality improvement
- Proven success in growing a healthcare operation
- Must have demonstrated experience in partnering with physicians in clinic operations & expansion
- Previous management consulting, investment banking and/or private equity experience is a plus
Characteristics and Behaviors for Success:
- Leadership: Develops and Maintains a successful platform of leadership strategy/structure/ people/process
- Well-developed leadership, communications, and influencing skills; unquestioned integrity.
- Experience as a member of a leadership team. Must be willing to challenge a point of view when necessary, offering alternative constructive suggestions.
- Team Building: Recruit, Develop, train and motivate a best-in-class care team and empower them to achieve - the ability to motivate a team toward excellence
- A strong reputation for building, developing and leading a respected and growth-oriented team with a strong desire to win in a highly competitive marketplace.
- Results-oriented: Guides, coaches, and drives collaboration across matrixed team to achieve goals and deliverables; takes initiative and drives for results to ensure company and team achieve; ownership of outcomes – both positive and negative
- Collaboration: Works effectively with functional team members, physicians, other practices, etc., and ensures adequate communication and change management through the process Vision: Intimately knows the business, industry, care model and can shape future delivery for our patients and success of the overall organization
- Critical Thinking/Analytical: Excellent problem solver and ability to see all sides to come to the best decision
- A proven creative bent with a strong operational focus. Ability to master complex business problems and have the intellect and pragmatism to be able to effectively handle ambiguity and manage change.
- Change Management: Ability to drive change through an organized process, bringing people along to ensure results are achieved
- A blend of both large and midcap multi-site healthcare services company experience preferred
Location:
- The preference is for this role to be located in the Baltimore, MD / Washington DC area or the Tampa / Sarasota, FL area, but CEO is open to hybrid and remote working models.
- Position will involve up to 50% travel depending on where the employee is based (as current operations are in Florida and Maryland).
Compensation & Career Path:
- This is a full-time salary position and compensation will depend on experience, ranging from $150,000 to $175,000 in annual OTE.
- 401k, Health, dental, vision, short-term disability, long-term disability and life insurance
