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Who We Are
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Ready to Be the Essential Bridge for Members Continuing Their Healthcare Journey?
We're seeking a detail-oriented professional who can manage the critical process of COBRA and Retiree billing for members who have elected to continue benefits. As our Eligibility Benefit Support Coordinator, you'll ensure seamless transitions and accurate billing while providing essential support during important life changes.
What makes this role different
✓ Member advocacy focus: Support individuals during significant life transitions by ensuring continued access to healthcare benefits
✓ Process ownership: Take responsibility for end-to-end COBRA and Retiree billing processes that directly impact member experience
✓ Accuracy emphasis: Maintain meticulous attention to detail in billing, enrollment, and reporting that affects members' financial obligations
✓ Cross-functional coordination: Work with downstream vendors and internal teams to ensure seamless benefit continuation
What You'll Actually Do
Manage member communications: Review and respond to emails regarding COBRA/Retiree and billing-related questions while providing clear, helpful guidance to members navigating benefit transitions.
Ensure billing accuracy: Resolve billing discrepancies through systematic report analysis while auditing COBRA/Retiree member bills before mailing to prevent errors.
Process enrollments efficiently: Handle COBRA enrollments and terminations while updating demographic changes and generating certificates on the same day manual enrollments or transfers are completed.
Coordinate vendor relationships: Send urgent access to care emails to downstream vendors for COBRA/Retiree members while processing vendor notifications and reviewing paid-through reports.
Maintain compliance reporting: Work on RCO Status CMS reports to ensure accuracy while running quarterly censuses to identify and resolve discrepancies related to statuses, rating structures, and billing tiers.
Handle financial transactions: Post COBRA/Retiree member payments accurately while processing refunds and returned checks for members requiring assistance.
What You Bring to Our Mission
The foundational requirements:
- High school diploma or equivalent required
The technical competencies:
- Proficiency with Microsoft Office applications including Word, Excel, and Outlook
- Strong written communication skills for conveying information clearly and professionally
- Ability to learn and navigate specialized billing and enrollment systems
The professional qualities:
- Detail-oriented approach: Demonstrate keen attention to detail ensuring accuracy and thoroughness in all tasks
- Time management excellence: Effectively prioritize and manage tasks to meet deadlines while handling urgent requests
- Organizational skills: Adept at organizing and prioritizing tasks, especially those of special or urgent nature
- Problem-solving abilities: Capability to investigate and resolve billing discrepancies and enrollment issues
- Member service focus: Commitment to supporting members during important benefit transitions with empathy and professionalism
Why You'll Love It Here
We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.
Your wellbeing comes first:
- Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
- Mental health support and wellness programs designed by experts who get it
- Flexible work arrangements that fit your life, not the other way around
Financial security that makes sense:
- Retirement planning support to help you build real wealth for the future
- Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
- Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Growth without limits:
- Professional development opportunities and clear career progression paths
- Mentorship from industry leaders who want to see you succeed
- Learning budget to invest in skills that matter to your future
A culture that energizes:
- People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
- One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
- We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
- Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
The practical stuff:
- Competitive base salary that rewards your success
- Unlimited PTO policy because rest and recharge time is non-negotiable
- Benefits effective day one—because you shouldn’t have to wait to be taken care of
Ready to create a healthier world while building the career you want? We're ready for you.
No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $17.00 to $20.00 per hour. Note that compensation may vary based on location, skills, and experience.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
#WeAreHiring #PersonifyHealth
