Job Title:
Billing Specialist
Classification:
Full-Time, Non-Exempt, At-Will
Reports to:
Billing Manager
Department:
Customer Support
Location
Remote: California
Location Status
: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.Race Communications is only accepting remote candidates who reside in the following state(s): California. If you do not reside in California, you are not eligible for remote employment.Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.Summary:
The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures.Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma, GED or equivalent required
- Associate or bachelor’s degree in accounting or finance preferred
- Minimum of two years’ experience in billing or accounting required
- Familiarity with electronic filing systems such as OneDrive or Google Drive required
- Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
- Familiarity with SalesForce preferred
- Must be able to type 35 WPM
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language desirable
Skills:
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
Essential Duties and Responsibilities:
Billing Process Execution:
- Processes billing transactions accurately and in a timely manner using billing software or systems
- Generates and distributes invoices to customers based on billing schedules and agreements
- Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes
Review and Verification:
- Reviews billing data for accuracy and completeness, identifying and correcting errors as needed
- Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency
- Resolves any discrepancies or issues related to billing information or documentation
Dispute Resolution:
- Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally
- Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns
Record Keeping and Documentation:
- Maintains accurate billing records, documentation, and supporting files for audit and reference purposes
- Organizes and archives billing documents in accordance with company policies and regulatory requirements
Reporting and Analysis:
- Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies
- Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection
Collaboration and Coordination:
- Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters
- Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed
Customer Service:
- Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently
- Builds and maintains positive relationships with customers to ensure satisfaction and retention
Other duties as required.As Part of Our Team, You Will Enjoy:
- 100% Employer-paid medical, dental, vision, and life for all our employees
- 401 (k) with 100% Employer-matched up to 4% of your annual income
- Generous paid time off including sick, vacation, holiday and birthday pay
- Free Race highspeed internet and phone service where available
All offers of employment are contingent until all pre-employment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.Background Check: Race Communications is a Fair Chance employer abiding by
Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you
are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact Recruiting (recruiting at race dot com) to initiate the interactive process.
