Remote
Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.
*** Must be willing to work 6 am - 6 pm PT ***
Location: Scottsdale/Kierland
This is a full-time in-office position during training. (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home) / remote
Essential functions of the role include:
- Live chatting with clients to assist them in real time
- Answering incoming calls to resolve client questions and returning voicemails
- Emailing with clients and providing them with frequent updates
- Reporting technical issues to the product team
- Supporting and assisting your teammates
You’re gifted at:
- Commanding software e.g. Salesforce
- Building beautiful websites
- Leading customers through software training
- Communicating complicated technology to clients with expertise ranging from novice to advanced
- Being a team player
You have:
- 2-5+ years of experience working in customer service; website or real estate experience a plus
- A deep sense of empathy for customers
- The ability to be an out-of-the-box thinker and be resourceful
- The drive to solve client problems with a high degree of quality and efficiency
- A can-do attitude and brings positive energy to every task and interaction
You command:
- Teaching and helping customers
- Curiosity: you love to dig into problems and find solutions
- Start-up hustle & teamwork
- Project management
$21.63 - $24 an hour
Plus a 20% bonus divided and paid out in quarters based on performance.
