Job Description
Overview
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented COLLECTIONS SPECIALISTS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! 📱
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team.
Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity, and support the financial health of the company. This position requires strong communication skills, attention to detail, and a customer-first mindset.
You will…
- Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
- Contact residential customers regarding past-due accounts via phone, and email
- Investigate and resolve billing discrepancies in coordination with service and sales teams
- Process payments and update customer accounts in Orkin’s billing system
- Maintain accurate records of collection efforts and customer communications
- Escalate unresolved accounts to management as needed
- Provide excellent customer service while maintaining professionalism and confidentiality
- Ensure compliance with company policies and applicable collection regulations
We Offer…
- Variety of Schedules (Schedule may include nights, weekends, and holidays)
- Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives ($18 hour plus 3% sales commission)
- 401(k) plan with company match, employee stock purchase plan
Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
- Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What’s required
- High School/GED
- 1–3 years of experience in collections, customer service, or accounts receivable
- Ability to pass a computer assessment
- We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
What you’ll need
- Excellent interpersonal and negotiation skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
- Comfortable working in a high-volume role
- Ability to work independently and manage multiple priorities.
- We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
