At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We’re looking for an IT Technician who’s ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who’s passionate about keeping systems running smoothly and empowering users, we want you on our team!
What You’ll Do:
- IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
- Plan, install, and maintain personal computer systems—both new and existing.
- Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
- Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
- Install and update hardware and software across the organization.
- IT Technicians train users on equipment and software to ensure confident, efficient use.
- Work on moderately complex applications and contribute to continuous tech improvement.
What You Bring:
- A proactive mindset and a passion for technology.
- Strong troubleshooting skills and a knack for solving real-world IT challenges.
- Excellent communication and a customer-first attitude.
- Experience in desktop support, hardware/software installation, and network fundamentals.
Education:
- Associate’s degree or technical degree in a computer-related field
- Equivalent work experience may be considered in lieu of formal education
Experience:
- Minimum of 2 years in the IT field
- At least 2 years in an IT Technician or equivalent role
Technical Qualifications:
- Strong orientation toward end-user support, with experience in Windows software and hardware
- Proficient in Microsoft Office Suite, OneDrive, and Teams
- Working knowledge of:
- Microsoft Windows operating systems
- PC-based application software
- Printers, networking, and telecommunications
- Windows system hardware and peripherals
- Skilled in using remote support tools
- Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair
Availability:
- Flexibility to work early mornings, late evenings, and weekends as needed
Soft Skills:
- Excellent verbal and written communication skills
- Professional and personable demeanor when interacting with end users
- Strong attention to detail, accuracy, and dependability
- Ability to manage time effectively and complete tasks promptly
What We Offer:
- Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
- Retirement Savings: Secure your future with our 401k and IRA retirement plans
- Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
- Paid Time Off: time off and public holidays to recharge and enjoy life.
- Disability Coverage: Short-term and long-term disability plans for added security.
- Professional Growth: Access to training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
- Salary from $42,000 annually
