Member Services Representative - Remote

Personify Health • Full-time • Remote (United States) • 3w ago

Remote

Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Be the Voice That Connects Members to Better Health?

We're seeking a customer service professional who can provide attentive service that truly makes a difference in members' healthcare experiences. As our Member Services Representative, you'll handle diverse inquiries while demonstrating our commitment to member satisfaction and wellbeing.

What makes this role different

✓ Healthcare impact: Your assistance directly affects members' access to health and wellness resources

✓ Technical expertise: Navigate multiple databases and systems to provide comprehensive member support

✓ Professional development: Learn comprehensive product knowledge while building expertise in health and wellness navigation

✓ Flexible environment: Work from home capability with scheduling flexibility to meet business needs

What You'll Actually Do

Provide exceptional service: Use outstanding interpersonal skills to understand customer inquiries and effectively assist members who may be frustrated or concerned.

Handle diverse inquiries: Manage incoming calls regarding variety of requests while demonstrating professional oral and written communication with all stakeholders.

Navigate complex systems: Research member information across multiple databases simultaneously to provide accurate resolution and comprehensive support.

Share expertise: Answer questions about client and product design as well as Personify Health's involvement with members' overall wellbeing journey.

Resolve technical issues: Assist members with website or product technical issues, escalating appropriately while maintaining focus on member satisfaction.

Maintain excellence: Meet established performance and quality standards while retaining thorough working knowledge of all existing and new products and services.

What You Bring to Our Mission

The service foundation:

High school diploma or equivalent required
At least one year customer service experience in call center environment
Excellent written and verbal communication skills

The technical competencies:

Strong personal computer usage and Internet proficiency skills
Ability to type 30 wpm minimum with accuracy
Familiarity with cloud-based contact center software desirable
Ability to learn and navigate new software quickly

The professional qualities:

Flexible with scheduling as business needs dictate
Strong work ethic and self-starter abilities with effective priority management
Strong customer service, analytical, and decision-making skills
Ability to organize and follow up on multiple tasks with accuracy and timeliness

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
Mental health support and wellness programs designed by experts who get it
Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

Retirement planning support to help you build real wealth for the future
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

Professional development opportunities and clear career progression paths
Mentorship from industry leaders who want to see you succeed
Learning budget to invest in skills that matter to your future

A culture that energizes:

People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

Competitive base salary that rewards your success
Unlimited PTO policy because rest and recharge time is non-negotiable
Benefits effective day one—because you shouldn’t have to wait to be taken care of