Job Details
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$18.00 - $20.00 Hourly
Description
Who We Are
Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid
has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively.
Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.
Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing
Summary of Position
We are looking for a customer service-centric individual focused on supporting internal and external customer experiences through seamless engagement with an asset protection/loss prevention focus. The Service Specialist will drive SLA whilst delivering on Telaid’s promise of delivering on time, on budget, with no surprises by completing assignments in a timely and detail-oriented manner. The ideal candidate for this role will take ownership of positioning our team to react effectively and efficiently.
Primary Duties and Responsibilities
- Enter all received work requests to the appropriate program, within 30 minutes of receipt.
- Review technicians close out notes/surveys to determine if scope is complete or additional, higher-level review is required
- Select the correct scope template & push the initial work order to dispatch
- Review triage findings & update scope to include findings
- Create and monitor delivery of material and lift requests.
- Monitor queues to ensure preliminary actions are completed within the expected timeframe.
- Support Sr Service Specialists & Service Managers in proactive communication prep and data entry.
- Other work-related duties as assigned by management.
Qualifications
Skills and Personal Attributes
- Strong computer literacy, specifically Microsoft Office applications.
- Organized self-starter who strives to provide a world-class customer experience
- Drive for continual professional and team growth
Education and Experience
- High school diploma or equivalent
- Project coordinator or operations coordinator experience preferred.
Benefits
- 401k with employer matching and Profit Sharing
- Medical, Dental, Vision, Life and Disability Insurance Benefits
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Other Voluntary Benefits:
- Critical Illness and Accident Insurance
- Pet Insurance
- Bark – Parental controls to ensure online safety for kids
- Norton LifeLock Identity Protection
- Employee Discount Program
