Remote
Salary Range:
$72,500.00 To $130,000.00 Annually
At Nsight Health, we don’t just deliver services — we change lives. Our Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI) programs help patients stay connected to care that keeps them healthier, longer.
As a Retention Agent, you’ll be the trusted voice patients hear when they’re unsure about continuing. Your mission? Listen with empathy, solve problems fast, and show the life-changing value we provide. Every patient you keep on track directly improves their health — and boosts your earnings.
What You’ll Do
- Engage & Influence: Handle inbound and outbound calls with patients who are considering canceling or dissatisfied, turning hesitation into confidence.
- Solve & Support: Listen actively, uncover true concerns, and provide personalized, empathetic solutions.
- Promote Value: Clearly communicate the health benefits and impact of Nsight’s services to drive loyalty.
- Document with Precision: Log all interactions, insights, and resolutions in our CRM.
- Drive Results: Meet or exceed retention metrics — every save is a win for the patient and your bonus.
- Share Feedback: Identify trends to improve overall service quality and retention strategy.
What You Bring
- Proven People Skills: Natural communicator with warmth, confidence, and persuasive storytelling ability.
- Experience in Retention, Sales, or Customer Care: Call center or phone-based service experience preferred.
- Resilience Under Pressure: Calm and professional, even in tough conversations.
- Problem Solver & Negotiator: Skilled at turning “no” into “yes” through empathy and strategy.
- Tech-Savvy: Comfortable using CRM tools and call systems.
High school diploma or equivalent required. Additional education in communication, business, or related fields is a plus.
Why Work at Nsight Health
- Remote Flexibility: Work from the comfort of your home — no commute required.
- Competitive Pay + Performance Bonuses: Your impact directly affects your paycheck.
- Mission-Driven Work: Help patients stay connected to care that can change their lives.
- Supportive Culture: Results-driven, team-oriented, and focused on growth.
Evenings, weekends, and holiday shifts may be required based on business needs.
Pay Disclosure
The amount displayed is total potential compensation (OTE), which includes potential monthly bonuses, as we are a pay-for-performance company. Salary offers are determined based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position. Offers are also aligned with salary ranges informed by external market data for the role's level.
