About:
- Provide excellent customer service through various channels, including live chats, emails, and phone calls
- Address customer inquiries, concerns, and issues promptly and professionally
- Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
- Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
- Use support tools & training including our knowledge base to provide a seamless customer experience
- Identify opportunities for improving the customer experience and share those with Customer Service leadership
- Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
Experience:
- A Bachelor’s degree or equivalent work experience
- 1+ years of experience working in a customer service setting (preferably at a premium brand)
- 1+ years of experience of building customer relationships and resolving customer complaints
- 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
- Excellent written and verbal communication skills
- High attention to detail, are organized, and able to follow through
- Experience with Salesforce or other CRM software a plus
Salary and Perks:
Pay range: $16.19 - $17.65p/h
- Paid Sick Leave
- Minted Friends and Family Discount
- Access to employee perks portal
About Minted:
Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind.
