Keystone Information Systems is looking for a Client Services Specialist to join our team in the US.
ABOUT VALSOFT CORP.:
Established in Canada in 2015, Valsoft has grown to a global portfolio of 118+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft’s philosophy is to invest in well-established businesses and foster an entrepreneurial environment that molds companies into leaders in their respective industries. Valsoft looks to buy, hold and create value through long-term partnerships with existing management.
Valsoft Corporation is seeking a Client Services Specialist (payroll) to join one of its portfolio companies serving the government and education sectors. This role is designed for someone who has hands-on payroll and/or HR generalist experience and can apply that knowledge in a technical support capacity. You’ll be a trusted partner for payroll practitioners at school districts and counties—helping them resolve payroll system issues, navigate compliance rules, and ensure employees are paid accurately and on time. You’ll learn and support other Payroll / HR software products, such as Time & Attendance, Benefits Enrollment, Position Control, and more. Beyond day-to-day support, you’ll also play an active role in client training and payroll-related projects (system rollouts, upgrades, reporting).
Key Responsibilities
- Act as the first line of support for payroll-/HR-related tickets (portal, phone, email)
- Triage, document, and resolve payroll issues—balancing payroll deadlines with proper escalation when needed
- Troubleshoot technical problems such as data discrepancies, configuration errors, and reporting gaps
- Provide guidance on payroll functions (salary vs. hourly pay, overtime rules, deductions, garnishments, benefits, tax contributions, net pay calculation, compliance reporting)
- Deliver training sessions (in-person and remote) to help payroll staff use the system confidently
- Support payroll-related projects, including ACA/state retirement reporting and W-2/941 processes
- Collaborate with development and implementation teams on recurring or complex payroll system issues
- 2–5 years of experience in payroll processing, HR generalist work, or payroll system support
- Pay types (salary, hourly, overtime)
- Deduction categories (pre-tax, post-tax, garnishments, employer-paid benefits)
- Federal and state payroll taxes, retirement contributions, ACA reporting
- Net pay calculation and compliance reporting (941, W-2, state retirement systems)
- Strong technical aptitude—comfortable working in enterprise systems, ticketing platforms, and querying/reporting tools
- Excellent communication skills—able to explain technical and payroll issues clearly to non-technical users
- Capable of providing consultative support to payroll teams at organizations of varying sizes
Nice to Haves
- Prior experience supporting legacy/mainframe-based payroll or HR software
- Familiarity with government or education payroll environments
- Experience with ticketing systems such as Zendesk, Freshdesk, or TeamSupport
- Basic SQL or data query skills to troubleshoot payroll discrepancies
- QA/testing experience on payroll or HR software modules
- An in-office role in Philadelphia or New Jersey, working closely with a mission-driven support team
- The chance to directly support payroll operations impacting thousands of public sector employees
- Hands-on exposure to both enterprise payroll/HR systems and customer-facing support workflows
- Opportunities to grow into senior support, training, or client success roles
- Competitive compensation and benefits aligned with early-career professionals
For more information about Keystone Information Systems, please visit our Website
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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