At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Verinext is seeking a skilled IT Support Specialist for a contract role based onsite in Marcus Hook, PA. This position plays a critical role in maintaining seamless IT operations, delivering exceptional customer support, and executing technology projects aligned with organizational objectives. The IT Support Specialist will provide hands-on technical assistance, manage hardware and software configurations, and ensure compliance with established protocols. This role requires a proactive, detail-oriented professional capable of addressing user needs efficiently while adapting to evolving priorities in a dynamic environment.

Position Responsibilities

Deliver prompt technical support to end-users via in-person visits, phone, email, or remote access tools.
Deploy and configure desktop computers, laptops, and printers, adhering to asset management guidelines.
Maintain and enhance knowledge of the different hardware and software systems to optimize performance.
Address user inquiries and issues professionally, escalating complex cases to appropriate team members when necessary.
Prioritize and manage support requests based on urgency and business impact.
Document issue resolutions, track service requests, and ensure adherence to compliance processes, including SOX requirements.
Follow IT support protocols, logging all incidents accurately in the ticketing system.
Stay updated on current hardware, software, and network configurations to provide effective support.
Participate in additional IT initiatives or tasks as directed by leadership.

Provide on-call support availability for 24/7/365 operations as needed.

Position Requirements

At least 4-5 years of experience in a help desk or IT support role, with 3 years focused on installing, configuring, and managing Windows-based workstations, laptops, and printers.
Minimum of 3 years of recent experience troubleshooting computers, mobile devices, printers, and networks (Windows and macOS environments).
Proven ability to lead complex IT projects independently while keeping leadership informed.
Hands-on experience with mobile device deployment and configuration, including familiarity with mobile device management platforms (e.g., AirWatch or Intune experience preferred).
Proficiency in imaging software for desktops and laptops (e.g., PDQ Deploy or MDT experience preferred).
Strong knowledge of Microsoft applications, including Office 2016 through Office 365.
Experience supporting endpoint protection tools such as Sentinel One, Automox, Proofpoint, or Rapid7.
Ability to collaborate with external vendors to resolve hardware and application issues.
Competence in IT administrative tasks, including asset management, software licensing, and inventory tracking.
Demonstrated ability to work autonomously and collaboratively in a team setting.
Strong leadership skills, with experience mentoring junior team members and establishing departmental standards.
Ability to evaluate and improve IT processes, procedures, and systems.

Preferred Qualifications

Associate or Bachelor’s Degree in Computer Science or a related field.
Experience with SOX compliance or other regulatory frameworks.
Certifications in relevant IT support or systems administration areas (e.g., CompTIA A+, Microsoft Certified Professional).

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)

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IT Support Specialist