EMEA CCaaS Project Manager

Concentrix • Full-time • Work at Home, Spain • 2w ago

Job Title:

Job Description

Senior Project Manager, focused on the delivery of CCaaS implementation projects for the EMEA region.

As a Senior Lead Project Manager, you will oversee complex technology implementation projects, focusing specifically on AI and contact center solutions. This role requires a balanced understanding of technical aspects, financial management, client interaction, and detailed project oversight within a structured PMO environment.

Key Responsibilities:

Technology Implementation:

Utilize technology solutions to fulfill client business objectives.

Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.

Financial Management:

Handle project budgets, revenue forecasts, and financial reporting.

Ensure timely and budget-compliant project completion.

Client Engagement:

Interact effectively with strategic clients to understand needs and ensure project satisfaction.

Serve as the overall project lead, ensuring successful project completion.

Workstream Management:

Oversee multiple concurrent workstreams, ensuring effective prioritization and alignment across diverse teams.

Attention to Detail:

Maintain precision and quality in project deliverables and processes.

PMO Compliance:

Adhere to Project Management Office standards and methodologies for consistent project management practices.

Required skills:

10+ years of proven working experience as a Project Manager in the information technology sector

Bachelor's degree in a related field.

Strong budgeting, change management, and client engagement skills

Ability to manage cloud contact center operations and implementations, particularly with AWS

Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365

Experience with project management life cycle, waterfall model, and strategic planning

Fluency in English & French on a business level

Preferred:

Proficiency in Agile Methodology, AI Concepts, and Generative AI

Project Management Professional (PMP) / PRINCE II or related certifications

Location:

UK, Work at Home, GB

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

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