Job Title:
Customer Care Consultant
Job Description
Step Into a Role That Makes a Difference – Concentrix Robina Is Hiring!
Start date:7th of October 2025
Hours:Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)
Training:4 weeks of paid, hands-on training to set you up for success
Pay:$28.12/hr + 12% super + penalty rates ($62,232 per annum)
Location:Full-time onsite at our buzzingRobina delivery centre(right next to Robina Town Centre!)
Be the friendly voice and guiding hand for members of a leading superannuation fund. You’ll deliver personalised support across multiple channels—starting with voice and potentially expanding to digital platforms like web messaging, apps, social media, and email.
Key Details:
Be the first point of contact for customer service and account support
Understand customer needs and deliver tailored solutions
Navigate systems and knowledge bases to resolve enquiries
Handle sensitive information with confidentiality and care
Who are you?
Passion for customer service and strong communication skills
Empathy and emotional intelligence
Tech-savvy and confident using multiple systems
Goal-oriented and adaptable in a fast-paced environment
Contact centre experience is a bonus—but not essential!
What's in it for you?
Permanent employment with career growth opportunities
Free parking & easy public transport access
Exclusive discounts with top brands
Supportive team culture & recognition programs
Free Employee Assistance Program (EAP) for you and your family
An exciting role in an award-winning workplace
APPLY NOW! and embark on a rewarding career journey with us at Concentrix!
*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
English
Time Type:
Full time
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