ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.
We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.
Responsibilities
- Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.
- Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.
- Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.
- Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.
- Leverage GoHighLevel expertise to configure, optimize, and support client workflows.
- Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.
- Document and escalate technical issues to the appropriate teams when necessary.
- Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.
- Educate clients on system best practices, including communication, scheduling, and engagement tools.
- Maintain accurate and detailed records of client interactions and resolutions.
- Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.
Qualifications
- Fluent English communication skills (both written and verbal) are required.
- 2+ years of hands-on GoHighLevel experience (certification strongly preferred).
- 3+ years of customer service experience in a client-facing environment.
- Experience working with Machine Learning / AI technology.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Demonstrated ability to work independently in a remote setting.
- Experience with websites and SEO is a plus, though not required.
Must Have
- Reliable broadband internet connection and a dedicated, quiet workspace for remote work.
- High comfort level working on Eastern Time Zone/US Shift
- Laptop/Desktop with at least 16 GB
