Job Description
In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Why Startek?
We provide a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement and opportunity. Working at Startek is a partnership and the gateway to career advancement!
What Can You Expect After You Apply?
Our team of Recruiters and Specialists will evaluate your skills and experience and speak with you to determine your best fit within the Startek family.
Please note that due to our contractual obligations - All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.
Startek is an Equal Opportunity Employer
Job Requirements
- 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
- Excellent Communications skills
- Desire to actively engage and listen to your customers.
- Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
- Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
- Open availability for full time or part time scheduling.
- Starting at $15.00/hour
- This is a seasonal (3 to 6 month) role
Equipment Requirements:
- OS: Windows 11
- Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
- RAM: 8GB or higher
- Hard Drive Free Space: 5GB or higher.
- Webcam
- USB Headset
- Second monitor
- High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.
