General Summary
Assists in oversight of the daily operations and work activities of the Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.
Shift
Full Time, Mon-Thursday 8 am -4:30 pm, Friday 7:30- 4pm
2 late shifts each week working 9 am -5:30 pm
Duties and Responsibilities
Remote Work Capable
Essential Functions:
- Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
- Assists with annual performance evaluations and with the interview process. May perform audits on other staff members' work.
- Reviews, reconciles and/or corrects a variety of reports.
- May interact with collection agencies and a variety of governmental agencies.
- May assist staff with follow up and/or resolution of accounts.
- Acts as a resource for business office staff, Access ED Staff and PAS IT staff.
- Trains new hires as well as conducting training for existing employees as needed.
Common Expectations:
- Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
- Assists in developing, establishing and maintaining policies, procedures and standards.
- Maintains appropriate records, reports, and files as required.
- Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 3 years Relevant experience. Required
Licenses:
- Certified Patient Accounts Technician within 1 year Required or
- Certified Healthcare Access Associate within 1 year Required or
- Certified Healthcare Access Manager within 1 year Required or
- Certified Revenue Cycle Executive within 1 year Required or
- Certified Revenue Cycle Professional within 1 year Required or
- Certified Revenue Integrity Professional within 1 year Required or
- Certified Revenue Cycle Specialist within 1 year Required or
- Certified Compliance Technician - AAHAM within 1 year Required or
- Certified Healthcare Financial Professional within 1 year Required or
- Certified Revenue Cycle Representative within 1 year Required
Courses and Training:
- Cross-trained in the department or training as a PAS II. Upon Hire Required
Knowledge, Skills, and Abilities:
- Excellent customer service, communication and interpersonal skills.
- Insurance knowledge.
- Computer skills.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
