Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking to expand our team. Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Our Customer Service position will be working remotely providing support to customers by handling service and delivery issues. This position receives and responds to inbound calls, inquiries and communications from customers and other customer representatives.
Responsibilities:
- Responding to customers via phone and email such as general inquiries, feedback, or incidents.
- Using internal systems for tracking and troubleshooting.
- Following documented procedures and training.
- Answers detailed inquiries and resolves customer problems.
- Resolving detailed customer issues (order entry, order modification, customer billing and payments).
- Handling email interactions as assigned.
- Other related duties as assigned.
Operational hours: Monday through Saturday – 9am-9pm EST – varies shifts available within those hours.
Qualifications:
- 1+ years of experience in a customer service inbound call center
- High School diploma or GED
- Strong written and oral communication skills.
- Ability to work in a fast-paced team environment.
- .Experience working on computers, using multiple applications, and using the phone simultaneously, strong keyboard skills and accurate data entry.
- Able to multi-task and pay close attention to details.
Hourly Rate and Other Compensation:
Applications will be accepted until September 12, 2025.
The hourly rate for this position is $15.00 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
