Location: Remote (North America)
Employment Type: Full-time
Travel: ~20% travel for on-site work
About the Role
We are on a mission to bring real estate online, starting with parking. We're building a unified, data-rich operating system that replaces broken parking machines and manual operations. This platform handles everything from payments and dynamic pricing to enforcement and analytics. As a Software Engineer, IoT Reliability, you will own the health and observability of our nationwide fleet of IoT devices. You will work with embedded systems, backend infrastructure, and site reliability to ensure our devices are always online and performing reliably.
What You'll Do
- Design and implement systems to monitor, diagnose, and improve the health of our IoT devices at scale.
- Build internal tools and scripts for device setup, fleet observability, and QA automation.
- Contribute to backend services that support device integration, calibration, and reliability.
- Investigate and resolve fleet-wide issues by analyzing logs, metrics, and telemetry.
- Test and tune hardware products to ensure optimal performance.
- Conduct periodic health assessments and recommend improvements to firmware or deployment processes.
- Serve as the primary internal contact for hardware health, providing regular reports to the operations team.
- Collaborate with hardware and operations teams to propose architectural or process improvements.
- Author and maintain troubleshooting guides and internal playbooks.
- Travel occasionally for deployments and on-site debugging when necessary.
What You'll Need
- 5+ years of professional software engineering experience.
- Experience managing distributed Linux-based hardware appliances or IoT fleets.
- Familiarity with observability and monitoring tools (e.g., DataDog, OpenTelemetry, Prometheus, Grafana).
- Strong proficiency in Python and SQL, with experience shipping production-quality code.
- Track record of building internal tools, monitoring, or reliability platforms.
- Hands-on experience with Linux systems (e.g., dmesg, journalctl, systemd).
- Background in wireless connectivity technologies (e.g., cellular, WiFi).
- Excellent communication skills and the ability to translate complex technical findings into clear reports.
- Self-starter who thrives in a fast-paced, ownership-driven environment.
- Salary: $160k - $190k
- Equity: You will have a stake in the business you are helping to build.
- Visa sponsorship is not available for this role.
- Work remotely: This role is primarily remote, with the flexibility to work from anywhere in North America.
- Unlimited PTO with a minimum of 10 days per year.
- Health insurance and 401k options.
- Home office setup reimbursement.
Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.
Commitment to Equality and Accessibility:
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.
