Country: United States
Working Schedule: Full-Time
Work Arrangement: Virtual
Commutable Distance Required: No
Relocation Assistance Available: No
Job ID: 11849
Description and Requirements
Shift Details: This position requires one weekend shift every week.
The new employee will work either Sunday - Thursday or Tuesday - Saturday. Shift start times are 8, 9 or 10am EDT. 8 hours with a 30 minute lunch.
How You'll Help Us Build a More Confident Future:
- Handles veterinary records and document retrieval through phone, fax and email
- Review claims to ensure relevant and required documentation is received
- Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
- Provides prompt customer service to members, providers and other internal company entities regarding claims
- Documents phone calls in system and follows up on issues if needed
- Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
- Prepares reports as required by management
- Additional activities as directed by management
- Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
- Meets or exceeds goals and productivity levels set by management
- Will perform all other duties as assigned
What You Need to Succeed:
- Strong understanding of veterinary medical terminology
- Ability to operate in a fast-pace, multi-tasking environment with deadlines
- Strong written, verbal, interpersonal, and phone communication skills
- Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
- Strong computer background using MS Word, Outlook, Excel, and Internet
- Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
- Excellent tracking, follow-up, and relationship building skills
- Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
- Proven history of adherence to corporate policies, procedures, and guidelines
- Proven Attendance Reliability
What Can Give You An Edge:
- Vet Tech or Medical Vet Assistant
Education/Experience Requirements:
- High school diploma or equivalency
- Three years veterinary medical experience or equivalency preferred
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The expected salary range for this position is 41,600-44,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
