Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs.
We’re hiring a detail-oriented, highly organized professional to manage nationwide facilities maintenance work orders. This desk-based role involves coordinating service delivery across construction, repair, and remodel trades, using multiple software platforms and client portals.
Starting Salary: $62,500/year
Bonus Potential: $10,000–$40,000 annually (paid quarterly, performance-based)
Schedule: Hybrid-remote after training.
Ideal candidates will have experience with work order systems, strong communication skills, and a client-focused mindset to ensure operational excellence and satisfaction.
Primary Functions:
- Act as the primary liaison for nationwide clients, ensuring prompt, professional communication and consistent service quality across multiple sites.
- Manages all aspects of facilities maintenance operations across multi-client sites nationwide from a 100% desk-based environment.
- Utilizes work order management systems and client portals to coordinate and dispatch regional vendors, tradespeople, and subcontractors.
- Develop scopes for construction, repair, and remodel projects, supporting project planning and execution.
- Ensures service delivery meets SLA (Service Level Agreement) standards by tracking performance, managing workflows, and maintaining real-time communication.
- Maintain data integrity by reconciling discrepancies between internal systems and client platforms.
- Analyze service data to identify trends, inefficiencies, and opportunities for improvement.
- Generate performance reports and provide proactive updates to enhance client satisfaction and retention.
- Collaborate cross-functionally to resolve issues, streamline workflows, and optimize service delivery.
- 2+ years of experience managing nationwide accounts, coordinating work orders, and supporting facilities operations.
- Skilled in Microsoft Office Suite and multiple software platforms, including Maintenance Management Systems (e.g., FEXA, Corrigo, ServiceChannel).
- Strong interpersonal skills with a focus on relationship-building and issue resolution in fast-paced environments.
- Familiar with construction trades and vendor coordination; understanding of compliance standards (OSHA, ADA, EPA).
- Experienced in SLA/KPI tracking, performance analysis, and reporting.
- Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
- Competitive, performance-based bonus paid quarterly.
- Annual profit sharing
- Medical, vision, and dental.
- Flexible Spending Account (FSA), Health Saving Account (HSA).
- Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance.
- Voluntary supplemental life insurance.
- 401(k).
