Remote Status: Remote
JOB TITLE:
Consumer Affairs Specialist
JOB TYPE: FT - Remote or Owatonna, MN
ABOUT YOU:
The Consumer Affairs Specialist is responsible for receiving and investigating consumer complaints in the most escalated situations. Incumbent will evaluate, investigate, and refer or resolve such complaints in accordance with company policy and consumer laws.
YOU HAVE:
Required:
· High School diploma or equivalent
· 2+ years customer service or call center experience; as well as experience developing and delivering training
· Experience with customer recovery strategies and techniques
· Strong interpersonal, written, and verbal communication skills
· Strong organizational and prioritizing skills, being detail-oriented to assure accuracy in dealing with data and systems
· Ability to define problems, collect and analyze data, and draw valid conclusions
· Ability to initiate change through planning, problem solving, decision making, and effectively working with people
· Ability to work independently, making independent decisions and exercising good judgement
Preferred:
· Jostens product knowledge
· Knowledge of Oracle, Salesforce, Jboard, DOE, Dashboard, Enterprise Admin AS400, Jostens.com or OnBase
YOU WILL:
- Provide direct consumer support and resolution regarding issues with Jostens products and services
- Establish relationships and promote strong communications with internal and external customers
- Promote customer recovery efforts via effective communications and compensation strategies
- Record consumer affairs interactions and logs data in Consumer Affairs database
- Train other team members on consumer affairs - related processes
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
APPLICATION DEADLINE:
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or 507-431-0216.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
Pay Range: $21.64 - $23.08 per hour
