Location(s): Warwick, Rhode Island
City/Cities: Warwick
Posting Region/States: Rhode Island
Country: United States
Working Schedule: Full-Time
Commutable Distance Required: Yes
Relocation Assistance Available: No
Job ID: 11977
Description and Requirements
Role Value Proposition
We are actively hiring Customer Care Advocates (CCA) for the Retirement and Income Solutions (RIS) team in Warwick!
Our team handles inquiries from our Group Annuity Contacts customers. As a CCA, you will handle customer service inquiries via the telephone and/or email and resolve problems, maintain quality service by following policies and procedures and reporting needed changes.
Our successful candidates will leverage effective listening skills, attention to detail, strong noetic curiosity, and an honest desire to make a difference to ensure each customer experience is exceptional.
With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and make it easy for customers to do business with us.
Job Title: RIS Customer Care Advocate
Job Location: Warwick RI - Virtual. Candidates must be within a commutable distance of Warwick RI.
Key Responsibilities
- Respond to customer requests via telephone or email, providing excellent customer service to MetLife’s customers. Research requests regarding various product aspects - policy provisions, claim status, billing/payment inquiries, etc.
- Efficiently process transactions and refer requests to appropriate areas. Track responses and follow up with customers to ensure completion.
- Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
Essential Business Experience and Technical Skills
Required Qualifications:
- New Hires should live a commutable distance from the site the role is posted in with an ability to work an 8-hour shift between the hours of operation of 8 AM to 9 PM Monday – Friday (no weekends); must be flexible regarding overtime and shifts worked, which change periodically based on business needs.
- Candidates must be available for in-office training and nesting for five weeks.
- Strong computer/keyboard skills as well as analytical and problem-solving skills. Outstanding listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
- Candidates must have a passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Preferred Qualifications:
- High School Diploma or GED equivalent with 1 year of customer service experience.
- Prior Call Center experience is highly preferred. Insurance or Financial Services industry experience or Product specific experience.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of the three main products serviced in RIS.
Number of Openings
4
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
The expected salary range for this position is $20/hour. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
