Position Purpose
An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client’s HCM contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services.
The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Responsible for the implementation and training of HCM products designated new and existing clients. HCM products include but are not limited to, Talent Acquisition, HR Advisory, Learning Management, Benefits Administration, Benefits Administration Carrier Connections, ACA and Poster Elite.
- Maintenance of project plans and SFDC cases to showcase progress of implementation, case resolution, etc.
- Track progress and communication in SFDC (via GuideCX for new clients) for visibility to Implementation and Client Services and to provide an audit trail
- Design and execute recurring client-facing webinars
- Design and execute internal maintenance trainings as needed
- Design additional client-facing resources such as how to articles, videos and/or checklists
- Design internal job-aides as needed
- Attend check-in calls and provide updates to our third-party partners as needed
- Act a liaison for setup requirements, escalations or assist with meeting coordination for our third-party vendors as needed
- Proactively reach out to clients to maximize product usage
- Assist Team Lead with training of new internal associates
- Data manipulation in Excel after receiving information from clients and/or partners utilizing skills such as: v-lookups, string/text formatting, if/then statements, and truncation/combination techniques
- Uphold QA procedures for all HCM Products
- Assist with escalations from the HCM Products – Client Services Team
Minimum Qualifications
- 1+ year(s) experience in a client facing role (e.g. Client Services, Implementation or Training)
- Strong computer, technology and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint)
- Self-starter with excellent interpersonal and communication skills with a talent for client service
- Efficient with strong attention to detail
- Strong client support orientation (for internal/external clients), demonstrated professional demeanor, and the ability to maintain confidential information
- Strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving
- Proven ability to manage multiple conflicting projects and deadlines
Preferred Qualifications
- Previous HCM industry experience
Viventium is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Viventium makes hiring decisions based solely on qualifications, merit, and business needs at the time.
